I now use this online "helpdesk" system to better support my clients and their websites. This system will allow you to get help with your site quickly, and keep track of requests and status. Once you are using the helpdesk system, it will help me prioritize support requests, and if needed, allow my associates to assist you as well if I am not immediately available and your request is urgent.
To send a support request, please click on "New Support Ticket," above. You ought to add this to your bookmarks. You'll be able to select a priority - "urgent" and "high" priority requests will reach me or an associate 24 hours a day.